Rose Publications will not be held responsible for items that are determined to be lost or damaged by the United States Postal Service or International Postal Services unless it is determined that an error on an address label was made in our shipping department. International orders may be insured by using registered mail since there is no tracking available for other shipping methods offered. This is done by selecting International Priority Air which has the additional $11.50 included with Standard Shipping in order to insure your package. All other orders shipped are not covered by insurance except for International Flat Rate Mail which includes limited indemnity pro-rated by each country at no extra charge. Domestic Priority Flat Rate does NOT include insurance. But you may choose the Priority Shipping method for domestic orders to insure your package. All domestic orders will have confirmation and tracking included in shipping and handling. These prices are based on USPS postage as of December 17, 2012. Any excess in postage paid will be refunded after commission fees are deducted.
Any disputes with your order are best resolved by directly contacting Cecy Rose at firstname.lastname@example.org. Here at Rose Publications we strive for high quality customer service over high volume sales. Please do not hesitate to contact us if you have a problem or question concerning your order. Thank you for visiting our site!
NO RETURNS, PLEASE. Thank you.